Fairmont Empress Hotel - Victoria

721 Government Street, Victoria, Canada, V8W 1W5  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Fairmont Empress Hotel - Victoria

 Paid Wi-Fi

Paid Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming pool

Indoor swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Spa and relaxation

Spa & wellness center

Reflex massage

Massage

Steam bath

Jacuzzi

 Breakfast

In-room breakfast

Continental breakfast

Editorial review:

Fairmont Empress invites guests for a wonderful stay. This gorgeous British landmark will transport you to the past. It has beautiful views of the Inner Harbour. The setting is gorgeous and the staff bends over backwards for guests. The hotel is large and can be a task to navigate through. The high tea is excellent and the pool is great. Some feel that it's too haughty of a place, but others feel it's still a very good place.

Overview

Fairmont Empress Hotel is set in a downtown area of Victoria next to Fairmont Empress Hotel, Inner Harbour and Victoria Bug Zoo. The property opened in 1908 and features Gothic architecture.

The hotel lies within 5 minutes' walk of Government Street, Miniature World and The Butchart Gardens. Set within a 10-minute walking distance from Victoria city center.

There are shopping options, such as shops and fairgrounds within easy reach of the property.

Victoria Inner Harbor airport can be reached in 5 minutes by car from Fairmont Empress Hotel.

Rooms

The hotel comprises 477 rooms equipped with a stereo system, pay TV, a private safe, satellite TV and a refrigerator. Guests will appreciate a magnificent view over the city. The rooms are designed with Colonial décor featuring carpet floor along with traditional dark-wood furnishings.

Eat & Drink

The hotel invites guests to the dining area to start their day with a free continental breakfast. Guests can enjoy special flavors of local meals at the al fresco restaurant. Complimentary drinks are offered in the lobby bar. The venue is set next to a ferry port and just 100 meters from The Bengal Lounge - The Fairmont Empress Hotel and The Oyster Bar.

All visitors are offered a full breakfast for a fee. 

Services

Business facilities at Fairmont Empress Hotel include a photocopier, a business center and computers.

Relax

Guests will appreciate a hot tub, a spa center and a treatment room provided on site. The property offers a fitness center and a gym to keep shape.

Internet

High-speed internet access is available in the hotel rooms at CAD 15 per day.

Wireless internet is available in public areas at CAD 15 per day.

Guest Parking

public parking is possible on site at CAD 30 per day.

Year renovated:   2009.  Number of floors:   8.  Number of rooms:   477.

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Facilities

General

  • Paid Wi-Fi in public areas
  • Paid on-site parking
  • Handicap parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Eco friendly
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • Pets allowed (limited amount or weight)
  • Executive/club floor
  • Lobby
  • Vending machines
  • Souvenir shop
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Bicycle storage
  • Elevator
  • Rooms/Facilities for disabled

Services

  • Paid city shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Limousine service
  • Dry cleaning
  • Laundry
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service
  • Wake up service

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • In-room breakfast
  • A la carte restaurant
  • Bar/Lounge area
  • Picnic area/Tables
  • Coffee/Tea in lobby

Meeting facilities

  • 24-hour business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/Child services
  • Children's play area
  • Children's pool
  • Video games
  • Kids club

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Steam bath
  • Jacuzzi
  • Massage
  • Garden area
  • Reflex massage

Room view

  • City view
  • Courtyard view
  • Harbor view

Room facilities

  • Individual air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Turndown service
  • Sitting area
  • Dressing area
  • Rollaway beds
  • Wardrobe
  • Ironing facilities
  • Armchair
  • Fan/Extractor

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Hair dryer
  • Bathrobe

Kitchen facilities

  • Electric kettle

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  11 am

Check-out

  • until  11 am

Children and extra beds

  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel Fairmont Empress Hotel - Victoria Victoria location
Show big map »

Hotel Address:

721 Government Street, Victoria, Canada, V8W 1W5

Get directions
City Center
  • Victoria
    800 m
Airports
  • Victoria Inner Harbor (YWH)
    1.5 km
  • Victoria International (YYJ)
    25.5 km
Train Stations
  • Mercurio Gallery
    300 m
  • Artevo Gallery
    400 m
Restaurants
  • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
    50 m
  • Afternoon Tea - The Fairmont Empress Hotel
    50 m
Parks
  • Thunderbird Park
    160 m
  • The Robert Bateman Centre
    280 m
Ski areas
  • Ogden Point Breakwater
    2.2 km
Hotel information
  • Check-in:
    from  11 am
  • Check-out:
    until  11 am
  • Year renovated:
    2009
  • Number of floors:
    8
  • Number of rooms:
    477

Hotel Awards

CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Canada

Use Badge

Rooms and availability

Fairmont Empress photos Exterior Hotel information
Spacious Modern Double Room
Bed type: King-size bed or 2 Queen-size beds or Queen-size bed
Size: 28 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information
Room facilities
    Fairmont Empress photos Room Fairmont Room
    Fairmont Double Room
    Bed type: Double bed or Queen-size bed or King-size bed
    Size: 37 m²
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Fairmont Room

    Room facilities
      Triple Room
      Bed type: Sleeping arrangements for 3 persons
      Check Prices
      — Less information+ More information

      Triple Room - Room Only

      Fairmont Empress photos Room Suite
      One-Bedroom Suite
      Bed type: King-size bed
      Size: 51 m²
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information
      Room facilities
        Fairmont Empress photos Exterior Hotel information
        Junior Suite
        Bed type: King-size bed
        Check Prices
        — Less information+ More information
        Fairmont Empress photos Exterior Hotel information
        Deluxe Double Room
        Bed type: King-size bed or Double bed or 1 Super King-size bed
        Size: 37 m²
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Deluxe Room

        Room facilities
          Moderate Double Room
          Bed type: Queen-size bed
          Size: 20 m²
          Check Prices
          — Less information+ More information
          Room facilities
            Fairmont Empress photos Exterior Hotel information
            Executive Double Room
            Bed type: King-size bed
            Size: 30 m²
            Check Prices
            — Less information+ More information
            Room facilities
              Fairmont Empress photos Room Suite
              Executive Junior Suite
              Bed type: King-size bed
              Check Prices
              — Less information+ More information
              Room facilities
                Fairmont Empress photos Exterior Hotel information
                Signature Double Room
                Bed type: King-size bed
                Check Prices
                — Less information+ More information
                Room facilities
                  Fairmont Empress photos Exterior Hotel information
                  Luxury Double Room
                  Bed type: Double bed or Sleeping arrangements for 3 persons or 2 Single beds
                  Size: 28 m²
                  Check Prices
                  • Air conditioning
                  — Less information+ More information

                  Harbour View Deluxe Luxury

                  Room facilities
                    Fairmont Empress photos Room Suite
                    Luxury Junior Suite
                    Bed type: King-size bed or 1 Single bed
                    Size: 37 m²
                    Check Prices
                    • Shower
                    — Less information+ More information
                    Room facilities

                      How to reach hotel

                      hotel Fairmont Empress Hotel - Victoria Victoria location
                      Show big map »

                      Hotel Address:

                      721 Government Street, Victoria, Canada, V8W 1W5

                      Get directions
                      City Center
                      • Victoria
                        800 m
                      Airports
                      • Victoria Inner Harbor (YWH)
                        1.5 km
                      • Victoria International (YYJ)
                        25.5 km
                      Train Stations
                      • Mercurio Gallery
                        300 m
                      • Artevo Gallery
                        400 m
                      Restaurants
                      • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                        50 m
                      • Afternoon Tea - The Fairmont Empress Hotel
                        50 m
                      Parks
                      • Thunderbird Park
                        160 m
                      • The Robert Bateman Centre
                        280 m
                      Ski areas
                      • Ogden Point Breakwater
                        2.2 km
                      Hotel information
                      • Check-in:
                        from  11 am
                      • Check-out:
                        until  11 am
                      • Year renovated:
                        2009
                      • Number of floors:
                        8
                      • Number of rooms:
                        477

                      Hotel Awards

                      CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                      According to guest reviews, the hotel has been rated as
                      Best Luxury Hotels in Canada

                      Use Badge

                      Fairmont Empress Location

                      Legend
                      • Current hotel
                      • Hotels nearby
                      • Other hotels
                      • Airports
                      • Underground stations
                      • Train stations
                      • Parks
                      • Tourist attractions
                      • Museums
                      • Convention centers
                      • Stadiums
                      • Food and meals
                      • General

                      Hover above the icons to see hotel photo and details.

                      Click the hotel to go to the main hotel page.

                      Route Planner
                      Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                      What's nearby

                      Tourist attractions

                      • Fishermans Wharf - 200 m
                      • The Royal Theatre - 400 m

                      Places of interest

                      • British Columbia Parliament Buildings - 200 m
                      • Pacific Undersea Gardens - 200 m
                      • Victoria Public Librairy - 300 m

                      Train stations

                      • Mercurio Gallery - 200 m
                      • Artevo Gallery - 300 m
                      • Open Space - 400 m

                      Convention centers

                      • Victoria Conference Centre - 100 m
                      • Government Street - 200 m
                      • Inner Harbour - 300 m
                      • Bastion Square - 400 m

                      Shopping areas

                      • Royal BC Museum - 100 m
                      • Miniature World - 100 m
                      • Maritime Museum of British Columbia - 400 m

                      Amusement

                      • Cosmic Reality - 400 m

                      Monuments and Landmarks

                      • Fairmont Empress Hotel - 100 m
                      • The Parliament Building - 200 m
                      • St. Anns Academy Chapel - 300 m
                      • Helmcken House - 300 m

                      Museums

                      • Crystal Garden - 100 m
                      • Royal London Wax Museum - 300 m
                      • Downtown/ City Center - 300 m
                      • British Columbia Festival-Arts - 300 m
                      • Royal London Wax Museum - 300 m
                      • Maritime Museum of BC - 400 m

                      Halls

                      • Crystal Garden Administration - 100 m

                      Business areas

                      • The Bay Center - 400 m

                      Golf courses and Country clubs

                      • Victoria Bug Zoo - 200 m

                      College Campuses

                      • University Canada West - Victoria - 400 m

                      Local attractions

                      • Art Gallery of Greater Victoria - 1.5 km
                        1040 Moss St., Victoria
                      • Point Ellice House - 1.7 km
                        2616 Pleasant St., Victoria
                      • Abkhazi Garden - 3.1 km
                        1964 Fairfield Road, Victoria
                      • Craigdarroch Castle - 1.8 km
                        1050 Joan Crescent, Victoria
                      • Government House - 1.9 km
                        1401 Rockland Avenue, Victoria

                      Near the hotel

                      • Fairmont Empress Hotel - 50 m
                        721 Government St., Victoria
                      • Miniature World - 120 m
                        649 Humboldt St., Victoria
                      • Parliament Buildings - 240 m
                        501 Belleville St, Victoria
                      • Inner Harbour - 480 m
                        Victoria, British ColumbiaCanada
                      • Royal BC Museum - 120 m
                        675 Belleville Street, Victoria
                      • Thunderbird Park - 160 m
                        675 Belleville st., Victoria
                      • The Robert Bateman Centre - 280 m
                        470 Belleville Street, Victoria

                      Restaurants nearby

                      • The Bengal Lounge - The Fairmont Empress Hotel - 50 m

                        Address: 721 Government St
                        Phone: 250-389-2727

                        86% likes this, based on 374 reviews
                        Cuisine: Contemporary, Indian
                        Price Range: GBP 20 - GBP 80

                      • The Empress Room - 50 m

                        Address: 721 Government St.
                        Phone: 250-389-2727

                        69% likes this, based on 136 reviews
                        Price Range: GBP 24 - GBP 52

                      • Milestone's Restaurant - 170 m

                        Address: 812 Wharf St
                        Phone: (250) 381-2244

                        74% likes this, based on 282 reviews
                        Cuisine: American
                        Price Range: GBP 0 - GBP 19

                      • Afternoon Tea - The Fairmont Empress Hotel - 50 m

                        Address: 721 Government Street
                        Phone: 250-389-2727

                        66% likes this, based on 320 reviews
                        Price Range: GBP 25 - GBP 42

                      • Pescatores Seafood + Grill - 130 m

                        Address: 614 Humboldt Street
                        Phone: 250-385-4512

                        72% likes this, based on 402 reviews
                        Price Range: GBP 2 - GBP 41

                      Hotel information
                      • Check-in:
                        from  11 am
                      • Check-out:
                        until  11 am
                      • Year renovated:
                        2009
                      • Number of floors:
                        8
                      • Number of rooms:
                        477

                      Hotel Awards

                      CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                      According to guest reviews, the hotel has been rated as
                      Best Luxury Hotels in Canada

                      Use Badge

                      Hotels nearby
                      Helms Inn Victoria
                      2 stars
                      0.4 km
                      Port Angeles Inn
                      2 stars
                      35 km
                      Cities nearby
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                      • Cowichan Bay hotels - 39 km
                      • Sooke hotels - 28 km
                      • Saltspring Island hotels - 44 km
                      • Sidney hotels - 25 km
                      • Shawnigan Lake hotels - 32 km
                      • Galiano Island hotels - 56 km
                      • Pender Island hotels - 39 km

                      Fairmont Empress Reviews

                      Guest reviews are submitted by our customers after their stay at Fairmont Empress

                      Average guest rating

                      7.6out of 10
                      Fabulous
                      Based on 47 reviews

                      Rating by category:

                      Service
                      9.1
                      Value
                      8.2
                      Rooms
                      8.8
                      Location
                      9.9

                      Guest reviews

                      • Older travelers
                        9.6

                        Excellent Victorian era experience and history was very memorable.

                        Not much really, our dining experience in the main restaurant and Bengal lounge were very good and our room was above average for comform and the bed was excellent. My wife was very disapointed to find that not all our "deserts" were given to us when we departed the High Tea.. We enjoyed the sandwiches and other items but could not finish the desert tier and so was looking forward to that later with some coffee in the room. Our lemon bars were missing, and I might point out my wife is standing over me as I write this. Thanks for a great time.

                      • Couple
                        6.2

                        The heritage of the hotel

                        I specifically asked for an ocean view room and paid over cad450 per night! But what I got was only one small window with a just a bit of view! Other bigger windows in the room only got garden view! It is a totally ripped off for the price I paid! I would never do this again!

                      • Family with children
                        7.4

                        The location was perfec

                        The room and bathroom are not as expected

                      • Older travelers
                        8.2

                        Traditional style very grand in Brilliant location. Staff were excellent.

                        The room I had was quite hot but minor point

                      • Older travelers
                        7.8

                        This is the 'Grand Old Dame' of hotels in Victoria, in the style of the Canadian Pacific Hotels, which were taken over by the Fairmont chain. Service is top drawer but be aware this is an old facility which receives much attention in their attempt to keep it current. It is right downtown, across the street from the Inner Harbour.

                        The pluming is getting old. The rooms are oddly laid out, due to the shape/angles of the building.

                      • Single
                        10.0

                        Classic design, complimentary buffet and breakfast.

                        Some noise through the windows.

                      • Single
                        8.8

                        A very historic building and location is outstanding. As this is located right in the inner harbour and downtown it feels like you are in a country estate. Minutes to shopping and wonderful resturants. Shopped for the best deal as in season this is very expensive. Staff are very helpful and friendly.

                      • Couple
                        8.2

                        <Love the proximity to downtown shops, restaurants and waterfront.

                        Every single thing is extra money (parking, wifi) and not cheap at all. The room rate was competitive, but with the extras, it costs the same as a newer/nicer hotel.

                      • Single
                        9.6

                        The staff was absolutely perfect. We requested a room change and Alex at the front desk could have not been any nicer and professional about the switch. The room we got had a perfect view, quiet and quaint. I was surprised that the fridge allowed me to put in my own food and the free insuite coffee in a nice touch. Will book at the Empress again next time I'm in town. Thank you.

                        Some of the decor could use some refreshing. Ex, window lampshade was loosing its edge ribbon, a stain on the bed skirt and the woodwork need a coat of paint. :) This said, it looks like the Hotel is being renovated, please do not make it modern! Keep the old charm with a refreshed look. (I'm a designer)

                      • Older travelers
                        10.0

                        Understated old luxury. Classy, helpful staff ready to serve. Unimaginable comfort - bed, pillows, soaps, Keurig, tea kettle, coffee, tea - everything so well done!! Decor of room - cool, relaxing, luxuriously painted with 3 shades of turquoise, trim, curtains, bedskirt, botanical prints...like an old English home. Staff so helpful, courteous, always asking how to serve you, goign the extra mile to help locate restaurants, call a taxi, book a reservation somewhere for you. Wonderful!!!!!

                        That I couldn't stay longer!!!

                      • Older travelers
                        8.8

                        staff was superb

                        hotel is tired but that's a legacy of tradition

                      How to reach hotel

                      hotel Fairmont Empress Hotel - Victoria Victoria location
                      Show big map »

                      Hotel Address:

                      721 Government Street, Victoria, Canada, V8W 1W5

                      Get directions
                      City Center
                      • Victoria
                        800 m
                      Airports
                      • Victoria Inner Harbor (YWH)
                        1.5 km
                      • Victoria International (YYJ)
                        25.5 km
                      Train Stations
                      • Mercurio Gallery
                        300 m
                      • Artevo Gallery
                        400 m
                      Restaurants
                      • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                        50 m
                      • Afternoon Tea - The Fairmont Empress Hotel
                        50 m
                      Parks
                      • Thunderbird Park
                        160 m
                      • The Robert Bateman Centre
                        280 m
                      Ski areas
                      • Ogden Point Breakwater
                        2.2 km
                      Hotel information
                      • Check-in:
                        from  11 am
                      • Check-out:
                        until  11 am
                      • Year renovated:
                        2009
                      • Number of floors:
                        8
                      • Number of rooms:
                        477

                      Hotel Awards

                      CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                      According to guest reviews, the hotel has been rated as
                      Best Luxury Hotels in Canada

                      Use Badge