Fairmont Empress Hotel - Victoria

721 Government Street, Victoria, Canada, V8W 1W5  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Fairmont Empress Hotel - Victoria

Paid Wi-Fi

CAD 15 per day

Parking

CAD 32 per day

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

24-hour business center

Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Coffee/Tea in lobby

Picnic area/ Tables

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Editorial review:

Fairmont Empress invites guests for a wonderful stay. This gorgeous British landmark will transport you to the past. It has beautiful views of the Inner Harbour. The setting is gorgeous and the staff bends over backwards for guests. The hotel is large and can be a task to navigate through. The high tea is excellent and the pool is great. Some feel that it's too haughty of a place, but others feel it's still a very good place.

Overview

Fairmont Empress is an 8-story hotel in the heart of Victoria at a close proximity to Zip San Juan, Point Ellice House and Art Gallery of Greater Victoria offering 477 non-smoking rooms. The elegant hotel, built in 1908, is renowned for its Gothic architecture.

The major location makes a sanctuary, a museum and a church easily reachable. The venue is 1 km away from the city center.

Shoppers will find shops and fairgrounds within a few minutes of the hotel.

5 minutes' drive from Victoria Inner Harbor airport and 5 minutes' walk to Mercurio Gallery train station.

Rooms

Guests at Fairmont Empress Hotel are accommodated in rooms with a stereo system, TV with satellite channels, a storage space, climate control and coffee/tea makers. The guestrooms afford a magnificent view of the city. Room facilities include a kettle and a fridge as well as foam pillows and a pillow-top mattress.

Eat & Drink

Every morning at the dining area guests may enjoy continental breakfast. Dishes of local cuisine are served in the lobby restaurant. The venue is set next to a ship terminal and just 50 meters from The Bengal Lounge and Milestone's Restaurant with a broad selection of dishes.

All visitors are offered a full breakfast for a fee. 

Services

The on-site car, bicycle and limousine rentals help to explore the area.

Relax

The hotel provides video games, babysitting and a mini club for families with children. Active guests can advantage of a fitness centre and a gym offered on site.

Internet

Wireless internet is available in the entire hotel at CAD 15 per day.

Guest Parking

public parking is possible on site at CAD 32 per day.

Year renovated:   2009.  Number of floors:   8.  Number of rooms:   477.

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • No smoking on site
  • Paid Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • Group check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Vending machines
  • Eco friendly
  • Executive/club floor
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center

Services

  • Paid city shuttle
  • Valet parking
  • Pet amenities available
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Bar/ Lounge area
  • Picnic area/ Tables
  • Coffee/Tea in lobby

Meeting facilities

  • 24-hour business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/Child services
  • Video games
  • Children's pool
  • Children's play area
  • Kids club

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Garden area
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Reflex massage

Room view

  • City view
  • Courtyard view
  • Harbor view

Room facilities

  • Individual air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Bathrobe

Bedroom

  • Premium bedding

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies/Video
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  11 am

Check-out

  • until  11 am

Children and extra beds

  • All children under the age of 18 may stay free of charge when using existing bedding. 

How to reach hotel

hotel Fairmont Empress Hotel - Victoria Victoria location
Show big map »

Hotel Address:

721 Government Street, Victoria, Canada, V8W 1W5

Get directions
City Center
  • Victoria
    800 m
Airports
  • Victoria Inner Harbor (YWH)
    1.5 km
  • Victoria International (YYJ)
    25.5 km
Restaurants
  • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
    30 m
  • Afternoon Tea - The Fairmont Empress Hotel
    30 m
Parks
  • Thunderbird Park
    170 m
  • The Robert Bateman Centre
    260 m
Ski areas
  • Ogden Point Breakwater
    2.3 km
Hotel information
  • Check-in:
    from  11 am
  • Check-out:
    until  11 am
  • Year renovated:
    2009
  • Number of floors:
    8
  • Number of rooms:
    477

Hotel Awards

CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Canada

Use Badge

Rooms and availability

Fairmont Empress photos Exterior Hotel information
Deluxe Spacious King Room
Bed type: King-size bed
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information
Room facilities
    Fairmont Empress photos Exterior Hotel information
    Standard Room
    Bed type: 1 Double bed and 1 Single bed or Double beds or 2 Single beds
    Size: 23 m²
    Check Prices
    • Private bathroom
    — Less information+ More information

    Standard|Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking

    Room facilities
      Fairmont Empress photos Exterior Hotel information
      Fairmont King Room
      Bed type: 1 Single bed or King-size bed
      Size: 23 m²
      Check Prices
      • Air conditioning
      — Less information+ More information

      Standard|Fairmont Gold, 1 King Bed, Spacious Room, Non Smoking

      Room facilities
        Fairmont Empress photos Room Suite
        Fairmont One-Bedroom King Suite
        Bed type: 1 Single bed or King-size bed
        Size: 42 m²
        Check Prices
        • Private bathroom
        — Less information+ More information

        Suite|One Bedroom Suite, 1 King Bed, Non Smoking

        Room facilities
          Fairmont Empress photos Room Fairmont Room
          Fairmont Renovated Room
          Bed type: Double beds or Queen-size bed or King-size bed
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information
          Room facilities
            Fairmont Empress photos Exterior Hotel information
            Fairmont One-Bedroom Queen Suite
            Bed type: Queen-size bed
            Size: 30 m²
            Check Prices
            — Less information+ More information

            Suite|Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View

            Room facilities
              Fairmont Empress photos Exterior Hotel information
              Fairmont Queen Room
              Bed type: 1 Single bed or Queen-size bed or 2 Queen-size beds
              Size: 23 m²
              Check Prices
              • Air conditioning
              • Shower
              — Less information+ More information

              Standard|Fairmont Room, 1 Queen Bed, Non Smoking

              Room facilities
                Standard Triple Room
                Bed type: Sleeping arrangements for 3 persons
                Check Prices
                — Less information+ More information

                Standard|Triple room - Fairmont 2 Beds (triple use)

                Fairmont Empress photos Exterior Hotel information
                Fairmont One-Bedroom Suite
                Bed type: Sleeping arrangements for 4 persons or Double bed or Sleeping arrangements for 3 persons
                Check Prices
                — Less information+ More information

                Suite|Fairmont Gold, Suite, 1 Bedroom, Non Smoking

                Room facilities
                  Fairmont Quadruple Room
                  Bed type: Sleeping arrangements for 4 persons
                  Check Prices
                  — Less information+ More information

                  Standard|Quad Room - Fairmont 2 Beds (quad use)

                  Fairmont Empress photos Exterior Hotel information
                  Junior Suite
                  Bed type: King-size bed or 1 Super King-size bed
                  Size: 37 m²
                  Check Prices
                  • Shower
                  — Less information+ More information

                  Junior Suite|Junior Suite, 1 King Bed, Non Smoking

                  Room facilities
                    Fairmont Empress photos Room Suite
                    Junior King Suite
                    Bed type: King-size bed
                    Check Prices
                    • Shower
                    — Less information+ More information

                    Junior Suite|Junior Suite, 1 King Bed, Non Smoking

                    Room facilities
                      Deluxe Room
                      Bed type: Double bed or 2 Single beds or Double beds
                      Size: 28 m²
                      Check Prices
                      — Less information+ More information

                      Deluxe|Double Room - Room Only. Deluxe-Room Only-Standard

                      Fairmont Empress photos Exterior Hotel information
                      Deluxe King Room
                      Bed type: 1 Single bed or King-size bed
                      Size: 28 m²
                      Check Prices
                      • Air conditioning
                      • Shower
                      — Less information+ More information

                      Deluxe|Deluxe Room, 1 King Bed, Non Smoking

                      Room facilities
                        Fairmont Empress photos Exterior Hotel information
                        Deluxe Queen Room
                        Bed type: 1 Single bed or 2 Queen-size beds or Queen-size bed
                        Size: 28 m²
                        Check Prices
                        • Air conditioning
                        — Less information+ More information

                        Deluxe|Deluxe Room, 2 Queen Beds, Non Smoking

                        Room facilities
                          Fairmont Empress photos Exterior Hotel information
                          Executive King Room
                          Bed type: 1 Single bed or King-size bed
                          Size: 30 m²
                          Check Prices
                          — Less information+ More information
                          Room facilities
                            Fairmont Empress photos Room Suite
                            Executive King Suite
                            Bed type: 1 Single bed or King-size bed
                            Size: 42 m²
                            Check Prices
                            — Less information+ More information

                            Suite|Executive Suite, 1 King Bed, Non Smoking

                            Room facilities
                              Fairmont Empress photos Room Suite
                              Executive Queen Suite
                              Bed type: 2 Queen-size beds
                              Check Prices
                              — Less information+ More information
                              Room facilities
                                Executive Suite
                                Bed type: Double bed or Sleeping arrangements for 4 persons
                                Check Prices
                                — Less information+ More information

                                Suite|Suite - Executive

                                Fairmont Empress photos Exterior Hotel information
                                Signature King Room
                                Bed type: King-size bed or 1 Single bed
                                Size: 33 m²
                                Check Prices
                                — Less information+ More information

                                Standard|Signature Room, 1 King Bed, Non Smoking

                                Room facilities
                                  Fairmont Empress photos Room Signature Room
                                  Signature One-Bedroom King Suite
                                  Bed type: King-size bed
                                  Check Prices
                                  — Less information+ More information

                                  Suite|Signature Suite, 1 Bedroom, 1 King Bed, Non Smoking, Harbor View

                                  Room facilities
                                    Fairmont Empress photos Room Signature Room
                                    Signature Two-Bedroom Suite
                                    Check Prices
                                    — Less information+ More information
                                    Room facilities

                                      How to reach hotel

                                      hotel Fairmont Empress Hotel - Victoria Victoria location
                                      Show big map »

                                      Hotel Address:

                                      721 Government Street, Victoria, Canada, V8W 1W5

                                      Get directions
                                      City Center
                                      • Victoria
                                        800 m
                                      Airports
                                      • Victoria Inner Harbor (YWH)
                                        1.5 km
                                      • Victoria International (YYJ)
                                        25.5 km
                                      Restaurants
                                      • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                                        30 m
                                      • Afternoon Tea - The Fairmont Empress Hotel
                                        30 m
                                      Parks
                                      • Thunderbird Park
                                        170 m
                                      • The Robert Bateman Centre
                                        260 m
                                      Ski areas
                                      • Ogden Point Breakwater
                                        2.3 km
                                      Hotel information
                                      • Check-in:
                                        from  11 am
                                      • Check-out:
                                        until  11 am
                                      • Year renovated:
                                        2009
                                      • Number of floors:
                                        8
                                      • Number of rooms:
                                        477

                                      Hotel Awards

                                      CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                                      According to guest reviews, the hotel has been rated as
                                      Best Luxury Hotels in Canada

                                      Use Badge

                                      Fairmont Empress Location

                                      Legend
                                      • Current hotel
                                      • Hotels nearby
                                      • Other hotels
                                      • Airports
                                      • Underground stations
                                      • Train stations
                                      • Parks
                                      • Tourist attractions
                                      • Museums
                                      • Convention centers
                                      • Stadiums
                                      • Food and meals
                                      • General

                                      Hover above the icons to see hotel photo and details.

                                      Click the hotel to go to the main hotel page.

                                      Route Planner
                                      Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                                      What's nearby

                                      Tourist attractions

                                      • Fishermans Wharf - 200 m
                                      • Victoria Bug Zoo - 200 m

                                      Popular areas

                                      • Government Street - 200 m
                                      • Inner Harbour - 300 m
                                      • Bastion Square - 400 m

                                      Places of interest

                                      • Pacific Undersea Gardens - 200 m

                                      Convention centers

                                      • Victoria Conference Centre - 100 m

                                      Shopping areas

                                      • The Bay Center - 400 m

                                      Amusement

                                      • Cosmic Reality - 400 m

                                      Monuments and Landmarks

                                      • Fairmont Empress Hotel - 100 m
                                      • The Parliament Building - 200 m
                                      • British Columbia Parliament Buildings - 200 m
                                      • Helmcken House - 300 m
                                      • St. Anns Academy Chapel - 300 m
                                      • Victoria Public Librairy - 300 m

                                      Museums

                                      • Royal BC Museum - 100 m
                                      • Miniature World - 100 m
                                      • Crystal Garden - 100 m
                                      • Royal London Wax Museum - 200 m
                                      • Downtown/ City Center - 300 m
                                      • Royal London Wax Museum - 300 m
                                      • British Columbia Festival-Arts - 300 m
                                      • Maritime Museum of BC - 400 m
                                      • Maritime Museum of British Columbia - 400 m

                                      Halls

                                      • Crystal Garden Administration - 100 m

                                      Theaters

                                      • The Royal Theatre - 400 m

                                      Galleries

                                      • Mercurio Gallery - 200 m
                                      • Open Space - 300 m
                                      • Artevo Gallery - 300 m

                                      College Campuses

                                      • University Canada West - Victoria - 400 m

                                      Local attractions

                                      • Art Gallery of Greater Victoria - 1.6 km
                                        1040 Moss St., Victoria
                                      • Craigdarroch Castle - 1.8 km
                                        1050 Joan Crescent, Victoria
                                      • Abkhazi Garden - 3.2 km
                                        1964 Fairfield Road, Victoria
                                      • Point Ellice House - 1.7 km
                                        2616 Pleasant St., Victoria
                                      • Government House - 1.9 km
                                        1401 Rockland Avenue, Victoria

                                      Near the hotel

                                      • Fairmont Empress Hotel - 30 m
                                        721 Government St., Victoria
                                      • Miniature World - 130 m
                                        649 Humboldt St., Victoria
                                      • Parliament Buildings - 230 m
                                        501 Belleville St, Victoria
                                      • The Robert Bateman Centre - 260 m
                                        470 Belleville Street, Victoria
                                      • Royal BC Museum - 130 m
                                        675 Belleville Street, Victoria
                                      • Thunderbird Park - 170 m
                                        675 Belleville st., Victoria
                                      • Victoria Bug Zoo - 230 m
                                        631 Courtney Street, Victoria

                                      Restaurants nearby

                                      • The Bengal Lounge - The Fairmont Empress Hotel - 30 m

                                        Address: 721 Government St
                                        Phone: 250-389-2727

                                        86% likes this, based on 374 reviews
                                        Cuisine: Contemporary, Indian
                                        Price Range: GBP 20 - GBP 77

                                      • The Empress Room - 30 m

                                        Address: 721 Government St.
                                        Phone: 250-389-2727

                                        69% likes this, based on 136 reviews
                                        Price Range: GBP 24 - GBP 51

                                      • Milestone's Restaurant - 160 m

                                        Address: 812 Wharf St
                                        Phone: (250) 381-2244

                                        74% likes this, based on 282 reviews
                                        Cuisine: American
                                        Price Range: GBP 0 - GBP 18

                                      • Afternoon Tea - The Fairmont Empress Hotel - 30 m

                                        Address: 721 Government Street
                                        Phone: 250-389-2727

                                        66% likes this, based on 320 reviews
                                        Price Range: GBP 24 - GBP 41

                                      • Pescatores Seafood + Grill - 120 m

                                        Address: 614 Humboldt Street
                                        Phone: 250-385-4512

                                        72% likes this, based on 402 reviews
                                        Price Range: GBP 2 - GBP 40

                                      Hotel information
                                      • Check-in:
                                        from  11 am
                                      • Check-out:
                                        until  11 am
                                      • Year renovated:
                                        2009
                                      • Number of floors:
                                        8
                                      • Number of rooms:
                                        477

                                      Hotel Awards

                                      CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                                      According to guest reviews, the hotel has been rated as
                                      Best Luxury Hotels in Canada

                                      Use Badge

                                      Hotels nearby
                                      Helms Inn Victoria
                                      2 stars
                                      0.4 km
                                      Cities nearby

                                      Fairmont Empress Reviews

                                      Guest reviews are submitted by our customers after their stay at Fairmont Empress

                                      Average guest rating

                                      7.6out of 10
                                      Fabulous
                                      Based on 47 reviews

                                      Rating by category:

                                      Service
                                      9.1
                                      Value
                                      8.2
                                      Rooms
                                      8.8
                                      Location
                                      9.9

                                      Guest reviews

                                      • Older travelers
                                        9.6

                                        Excellent Victorian era experience and history was very memorable.

                                        Not much really, our dining experience in the main restaurant and Bengal lounge were very good and our room was above average for comform and the bed was excellent. My wife was very disapointed to find that not all our "deserts" were given to us when we departed the High Tea.. We enjoyed the sandwiches and other items but could not finish the desert tier and so was looking forward to that later with some coffee in the room. Our lemon bars were missing, and I might point out my wife is standing over me as I write this. Thanks for a great time.

                                      • Couple
                                        6.2

                                        The heritage of the hotel

                                        I specifically asked for an ocean view room and paid over cad450 per night! But what I got was only one small window with a just a bit of view! Other bigger windows in the room only got garden view! It is a totally ripped off for the price I paid! I would never do this again!

                                      • Family with children
                                        7.4

                                        The location was perfec

                                        The room and bathroom are not as expected

                                      • Older travelers
                                        8.2

                                        Traditional style very grand in Brilliant location. Staff were excellent.

                                        The room I had was quite hot but minor point

                                      • Older travelers
                                        7.8

                                        This is the 'Grand Old Dame' of hotels in Victoria, in the style of the Canadian Pacific Hotels, which were taken over by the Fairmont chain. Service is top drawer but be aware this is an old facility which receives much attention in their attempt to keep it current. It is right downtown, across the street from the Inner Harbour.

                                        The pluming is getting old. The rooms are oddly laid out, due to the shape/angles of the building.

                                      • Single
                                        10.0

                                        Classic design, complimentary buffet and breakfast.

                                        Some noise through the windows.

                                      • Single
                                        8.8

                                        A very historic building and location is outstanding. As this is located right in the inner harbour and downtown it feels like you are in a country estate. Minutes to shopping and wonderful resturants. Shopped for the best deal as in season this is very expensive. Staff are very helpful and friendly.

                                      • Couple
                                        8.2

                                        <Love the proximity to downtown shops, restaurants and waterfront.

                                        Every single thing is extra money (parking, wifi) and not cheap at all. The room rate was competitive, but with the extras, it costs the same as a newer/nicer hotel.

                                      • Single
                                        9.6

                                        The staff was absolutely perfect. We requested a room change and Alex at the front desk could have not been any nicer and professional about the switch. The room we got had a perfect view, quiet and quaint. I was surprised that the fridge allowed me to put in my own food and the free insuite coffee in a nice touch. Will book at the Empress again next time I'm in town. Thank you.

                                        Some of the decor could use some refreshing. Ex, window lampshade was loosing its edge ribbon, a stain on the bed skirt and the woodwork need a coat of paint. :) This said, it looks like the Hotel is being renovated, please do not make it modern! Keep the old charm with a refreshed look. (I'm a designer)

                                      • Older travelers
                                        10.0

                                        Understated old luxury. Classy, helpful staff ready to serve. Unimaginable comfort - bed, pillows, soaps, Keurig, tea kettle, coffee, tea - everything so well done!! Decor of room - cool, relaxing, luxuriously painted with 3 shades of turquoise, trim, curtains, bedskirt, botanical prints...like an old English home. Staff so helpful, courteous, always asking how to serve you, goign the extra mile to help locate restaurants, call a taxi, book a reservation somewhere for you. Wonderful!!!!!

                                        That I couldn't stay longer!!!

                                      • Older travelers
                                        8.8

                                        staff was superb

                                        hotel is tired but that's a legacy of tradition

                                      How to reach hotel

                                      hotel Fairmont Empress Hotel - Victoria Victoria location
                                      Show big map »

                                      Hotel Address:

                                      721 Government Street, Victoria, Canada, V8W 1W5

                                      Get directions
                                      City Center
                                      • Victoria
                                        800 m
                                      Airports
                                      • Victoria Inner Harbor (YWH)
                                        1.5 km
                                      • Victoria International (YYJ)
                                        25.5 km
                                      Restaurants
                                      • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                                        30 m
                                      • Afternoon Tea - The Fairmont Empress Hotel
                                        30 m
                                      Parks
                                      • Thunderbird Park
                                        170 m
                                      • The Robert Bateman Centre
                                        260 m
                                      Ski areas
                                      • Ogden Point Breakwater
                                        2.3 km
                                      Hotel information
                                      • Check-in:
                                        from  11 am
                                      • Check-out:
                                        until  11 am
                                      • Year renovated:
                                        2009
                                      • Number of floors:
                                        8
                                      • Number of rooms:
                                        477

                                      Hotel Awards

                                      CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                                      According to guest reviews, the hotel has been rated as
                                      Best Luxury Hotels in Canada

                                      Use Badge